PICTOGRAMS TO SUPPORT WAYFINDING TO EXITS
Improving connectivity with the surrounding urban environment
‘Wayfinding & Information
WHY
Users should be aware of which exit to use to leave the station.
WHAT
Pictograms of landmarks on the respective exit signs provide users with a clear sense of direction, from the moment they alight onto the platform.
DIRECTIONS TO CONNECTING SERVICES
WHY
Passengers require information on how to continue their journey with other services and connecting modes.
WHAT
Signage should be at visible and strategic places both inside and outside the station to show directions to any connections or alternative modes.
DEPARTURE INFORMATION FOR CONNECTING SERVICES RESEARCH
WHY
Passengers require real-time information to understand their journey or organize alternatives.
WHAT
Passengers should be provided with dynamic information indicating departure times.
MAP AND VISUALISATION OF SURROUNDINGS
Improving connectivity with the surrounding urban environment
‘Wayfinding & Information
WHY
Users need to know which direction they would need to go – a line of sight to some local surroundings can help.
WHAT
Where possible, the surroundings should be visually represented, in a way that is understood by all. An example could be indicating directions by using the different surroundings of a station such as a park, the city center, or a museum district – with signs reflecting these as travelers might not know the names, areas, or streets.