ENTERTAINMENT IN WAITING AREAS
Enhancing station amenities for better user well-being
‘Comfort’
WHY
While waiting, station users require some level of entertainment to make the perceived waiting time seem shorter.
WHAT
Waiting areas should provide some form of entertainment, potentially in the form of TVs and reading materials. This ensures that these passengers do not obstruct those who need to move through the station. It also provides a more centralized point where information can be shared with the waiting passengers. Entertainment
CLEAR LINES OF SIGHT
Enhancing station amenities for better user well-being
‘People Flow, Wayfinding & Allowing Users to Feel in Control’
WHY
Users need to be able to see where they need to go – even approximately – can help with wayfinding through the station.
WHAT
Where possible, a direct line of sight from origin to destination within the building is ideal. This allows station users to make decisions based on estimating the times and distances that they can travel. Users will feel more comfortable knowing that they can see exactly where they need to go. Retail or additional signage should not detract from the clear lines of sight.