AWARENESS OF OUT-OF-ORDER EQUIPMENT
Enhancing station amenities for better user well-being
‘Information, Accessibility & Reducing Frustration
WHY
In advance of their arrival at the station, users should be made aware of the status of facilities that may have an impact on their visit, particularly those linked to accessibility.
WHAT
Before arrival at the station, information should be available online as to the status of essential facilities such as elevators or toilets and alternative arrangements where needed. This allows users to feel more in control of their journey and to feel supported knowing that alternatives are available. Real-time information could be shared within the app and taken into account in travel planners to provide a personalised journey.
NOTIFICATIONS FOR LOW JOURNEYS/EXPIRING TICKETS
Enhancing station amenities for better user well-being
‘Allowing Users to Feel in Control & Information’
WHY
Travelers should be informed about low credit balances or expiring journeys on their transport tickets when it is not easily visible.
WHAT
Notifications via an app linked to a customer account can inform travelers about their tickets. It should have the option to automatically top up or show where to do it nearby.