WAITING TIMES FOR ELEVATORS
Managing people flows
Allowing users to feel in control of information and reducing frustration
WHY
Users appreciate knowing the waiting time for an elevator to feel in control of their journey.
WHAT
For elevators that are not visible, it can be difficult for the user to understand when the next elevator will arrive. Indicators such as floor level can sometimes support this. However, if the elevator is running a service that is fixed (for example, stopping at all floors or only between very distant levels) the next elevator can be displayed. This will reduce the perceived wait time.