MOBILE INFORMATION STANDS FOR EVENTS/ON-DEMAND
Enhancing station amenities for better user well-being
‘Allowing passengers to Feel in Control, Accessibility, and Customer support’
WHY
Not all stations have the same facilities such as staff service centers, which act as a point of contact between the user and the network operator. It may be inconvenient for users of a station without a staffed service center to reach a station that would have one. Other users may be put off using the station without support.
WHAT
A mobile stand can provide a similar service to the customer center, without the need for fixed infrastructure. In addition to a more fixed agenda of locations for the mobile stands, they could be set up for a limited time when/where needed for specific events, for example, sporting events, concerts, or markets.