USER-FRIENDLY TICKET VENDING MACHINES
Enhancing station amenities for better user well-being
‘Accessibility & Reducing Frustration’
WHY
Ticket machines should be user-friendly and intuitive.
WHAT
Ticket vending machines need to be intuitive in order to reduce frustration, and queues and make reliance on support of staff unnecessary. Instructions should be clear and concise, displays readable and interfaces should offer a choice of languages.