DIRECTING USERS VIA A DIFFERENT ROUTE
Managing people flows
‘People Flow & Reducing Frustration’
WHY
Passengers prefer to move, rather than wait in a queue that leads to potential congestion in certain areas.
WHAT
Sometimes, there can be more than one way for passengers to reach their destination within the station. Directing them via the longer (or shorter) route can allow the system just enough time to deal with crowding and provide a more comfortable journey. In underground stations in particular, users may not notice that they are taking a longer route.
FAST LANES
Managing people flows
‘People Flow & Reducing Frustration’
WHY
For station users who know where they are going and how to get there, a minor disruption can have a major impact on their perceived time spent traveling.
WHAT
Segregating faster and slower users via a fast and slow lane can allow those traveling quickly to make their way through the station more efficiently. Slower users can then move at their own pace.