WIDE TICKET GATES
Managing people flows
‘People flow & Accessibility’
WHY
Passengers may be going to an airport, pushing their child in a buggy, or requiring a wider ticket gate for their mobility device to pass through.
WHAT
There should always be at least one ticket gate that is accessible to those who might need wider access to the ticketed area. For those with reduced mobility, in particular, this ticket gate should be easily found from the entrance.
TICKET GATE SPEED
Managing people flows
People Flow
WHY
Passengers want to get to their destination as quickly as possible. Sometimes, however, going too fast can cause more issues by creating overcrowding at points that might not be able to cope with the flow.
WHAT
Timing gates that can operate slightly slower or faster, either acceptably or imperceptibly to the traveler, can improve the flow to the platform(s), increasing safety and comfort for passengers.
QUEUE BARRIERS
Managing people flows
‘People Flow & Reducing Frustration’
WHY
Users often want to know where the queue starts.
WHAT
In order to coordinate the people flow in front of ticket gates or security checkpoints, installing barriers to guide people could be considered, particularly during peak hours or major events.