SERVICE RELATED INFORMATION

DIGITAL DISPLAYS

Enhancing station amenities for greater user well-being

‘Information & Wayfinding’

WHY

Station users, particularly passengers, need clear and real-time information.

WHAT

Digital displays provide dynamic information to passengers. Information overload and confusion should be avoided.

TIME/DISTANCE TO PLATFORM INDICATIONS

Enhancing station amenities for better user well-being

‘Wayfinding & Allowing Users to Feel in Control’

WHY

Having a relatable way to understand the station allows station users to plan their movements within its confines.

WHAT

Walking distance/time to the platform should be indicated, to allow passengers to plan how and when they will move through the station. Departure information does not need to be the same across the whole station. At various locations, it may be appropriate to remove information about the next departures when it is no longer possible to reach the vehicle without rushing.