DEDICATED SECURITY LANE FOR PASSENGERS WITH LUGGAGE
Enhancing station amenities for better user well-being
‘Customer support
Managing people flows
‘People Flow & Reducing Frustration’
WHY
Station users would like to pass through security with the minimum of disruption and without frustration, such as being behind those with (large) items of luggage.
WHAT
Dedicated luggage security lanes should be implemented. This will allow for the segregation of users according to security requirements. This can lead to greater efficiency by allowing station managers to know where to concentrate resources.
VISIBLE DIFFERENCE BETWEEN PUBLIC AND FARE AREA
Managing people flows
‘People Flow & Wayfinding’
WHY
As a station is not simply for those traveling – it can be for anyone using the services in the building – the different areas need to be clearly marked.
WHAT
Fare areas, especially in those stations without ticket gates, should be made highly visible and clear to all users. This will avoid any confusion or dispute